Incredibly Kind and Understanding
“This letter is to commend your employee, Shannon Kusch, here in Delta. After badly needing a hearing aid for approximately six years, I went to Expert Hearing with great trepidation. A combination of a long family history of bad experiences with hearing aids and their vendors and more recent encounters of friends and acquaintances who were unhappy with their devices was the cause of my trepidation.
I am sure Shannon sensed this. She was incredibly kind and understanding. I was so uptight about getting a hearing aid that could scarcely take in information. She let me try a hearing aid for a week to see for myself what wearing one would be like. I was pleased When I then purchased one, she remained very patient and kind as I was still terribly uptight. After several tries, the little thing that goes in the ear was not right, one was too big, the other too small, she fitted me with a custom mould that was just right. And there was no extra charge. I also returned more times as I was still so uptight I wasn’t absorbing instructions on cleaning. I seem to be a slow learner. Shannon did not run out of patience!”
– Karen E.
Expert Hearing Solutions, Delta